Rules of use

1. General Provisions and Service Provider Details

These Terms of Use specify the rules for using the YourPet web application, available at yourpet.pl, and the YourPet mobile app for iOS and Android, downloaded from the App Store (Apple) and Google Play (Google) (together: "the service"), the scope of electronically provided services, User rights and obligations, and the statutory complaint handling procedure.

The Service Provider and operator is: Jakub Gabrychowicz, sole trader operating as JAKUB GABRYCHOWICZ GameGoods, ul. Łęczycka 15/1, 99-340 Krośniewice, Poland, registration details: NIP: 7752647541, REGON: 360765637, CEIDG: wpis w rejestrze prowadzonym przez ministra właściwego do spraw gospodarki.

You can contact the Service Provider via email: kontakt@yourpet.pl or via the contact form.

2. Technical Requirements

To use YourPet, you need:

• A device with an active Internet connection.
• An up-to-date web browser (Google Chrome, Apple Safari, Mozilla Firefox, Microsoft Edge) with JavaScript and cookies enabled.
• Canvas and WebGL support, required for the mini-games and animated effects.
• Optional audio playback capability for sounds and music.
• Mobile app: a smartphone or tablet running a current version of iOS or Android supported by the app (requirements are listed on the app page in the store) with Internet access. In-app purchases require an App Store or Google Play account.

We strive to keep the service secure and recommend using standard online security measures (secure passwords, updated software).

3. Account Registration and Minor Protection

Exploring basic demo features does not require an account. Full access to progress saving, multiple pets, inventory and optional purchases requires an account.

Age Requirements: The platform is designed with child and family safety in mind. Only a person aged 18 or older - usually a parent or legal guardian - may create an account. Children and teenagers under 18 use the platform on an account created by a parent or legal guardian, who supervises its use and decides about purchases and about creating a pet with artificial intelligence. See Parent Zone and Child Safety.

Users must provide accurate details and maintain the confidentiality of their login credentials.

4. Payments, Paws, Virtual Coins and No Gambling

YourPet distinguishes between two kinds of balances:

• In-game Virtual Coins: earned through play, pet care and mini-games. Coins are also included as an additional component of paid Packages (for example 1,000 coins in the Royal Package) — they are never sold separately and cannot be bought for money outside a Package. Coins are used exclusively inside the app for in-game activities (virtual food, treats, toys and outings with the pet in the coin shop). Virtual coins do not constitute electronic money or currency, cannot be exchanged for cash, and are non-refundable.
• Paws (the paid currency of the service, 1 Paw = 1 zł): prepaid units of value linked to the User Account, used to buy digital services (such as your own AI-generated pet, a "Living" pet, Packages and costumes for a pet). Every price shown in Paws also shows its value in zloty. There is one Paws balance per Account - Paws bought on the website and in the mobile app can be spent in both places. Paws do not expire while the Account exists, are not electronic money or a payment instrument, cannot be exchanged for money (except for the refund described in section 6) and cannot be transferred to another Account.

• Buying Paws on the website: through the payment operator Przelewy24, in packs (20-200 Paws; bigger packs include bonus Paws described next to the pack) or for a chosen amount from 10 to 500 zł in whole zloty (from 50 zł with bonus Paws calculated like for the packs). You pay in zloty and the matching number of Paws lands on your Account.
• Buying Paws in the mobile app: in the same packs as on the website (20-200 Paws; bigger packs include bonus Paws described next to the pack), only through the payment system of the store the app was downloaded from - the App Store (Apple) or Google Play (Google). The store accepts and settles the payment under its own rules; the price of the pack, including taxes, is shown in the store purchase window before you confirm. The Service Provider never receives card details or Apple or Google account credentials.
• Adult confirmation: in the website payment window the payer confirms they are an adult. In the app, a task for an adult ("Ask a parent") is shown before the purchase, and the purchase itself is confirmed in the store (e.g. Face ID, password, fingerprint). Parents can also turn on purchase controls in the store - see Parent Zone.
• Wallet balances from before October 3, 2026 have been converted into Paws at 1 zł = 1 Paw (amounts with grosze were rounded up, in the User's favour).

Transparency and No Lootboxes: The game does not feature paid randomized mystery boxes (lootboxes), gambling mechanics or betting. Every pack and item has clearly disclosed contents prior to purchase.

Price Transparency and Verified Reviews (Omnibus Directive EU 2019/2161): Service prices are shown in Paws together with their value in Polish Zloty (PLN), and the prices of Paws on the website in zloty; all amounts are gross - the amount next to a product is the amount you pay and includes every tax due at the time of purchase. Discounts are granted only through discount codes entered in the payment window on the website (the mobile app does not accept codes): the one-time newsletter welcome code, a promotional campaign code (under the rules stated with the code, e.g. with an expiry date) or a creator code from the referral programme. A code reduces, by the stated percentage, the amount you pay for Paws or the number of Paws for a Package (depending on the code; the result is rounded to whole grosze or Paws), and the struck-through amount in the payment summary shows the regular price before the code. Should a general price reduction be announced, the lowest price from the 30 days preceding it will be shown next to the promotional price. The Service Provider does not publish unverified user reviews; any testimonials that may appear on the site are subject to verification of actual purchase and use.

Paws purchases on the website are processed by an authorized payment provider (Przelewy24 – PayPro S.A.). Paws purchases in the mobile app are processed by Apple (App Store) or Google (Google Play).

5. Free week with a showcase pet

Every new Account gets 7 days of free access to a pet chosen from the showcase gallery (pets prepared by the Service Provider). During that time play, care and mini-games work at no cost and without providing any payment details. The period starts when the Account is created.

What happens after 7 days: the showcase pet is locked, while its progress (level, experience, inventory) stays saved on the Account. You can then:

• buy a Package that includes gallery pets (“stays for good”) — the lock is removed, the progress returns, and the Package also includes a pet of your own;
• create your own pet from a photo or description (a paid service, see section 4);
• or do nothing — the Account and its data stay intact, but a locked pet cannot be played with.

A showcase pet cannot be bought on its own - only a Package unlocks it, at no extra cost, in the number stated on the Package card. Packages do not extend the trial period itself — they unlock pets indefinitely. The free week does not cover generating your own pets, which is a paid service from day one.

6. Right of Withdrawal and Digital Content

Consumers generally have the statutory right to withdraw from a distance contract within 14 days without giving a reason.

Waiver of Withdrawal Right (EU Consumer Rights Directive / Polish Act Art. 38(1)(13)): The right of withdrawal does not apply to contracts for the supply of digital content not supplied on a tangible medium (such as account packages or immediate AI generations) if performance has begun with the Consumer’s prior express consent and acknowledgment that they thereby lose their right of withdrawal. The Service Provider delivers confirmation of the contract and consent on a durable medium (via email to the address linked to the account).

Refund of Unspent Paws Bought on the Website: within 14 days of buying Paws through Przelewy24, Consumers may withdraw from the contract for the Paws they have not used yet and get back the amount paid for them - just write to us through the contact form or to the complaints address. The refund is based on the amount actually paid (including any discount), and bonus Paws from a pack are not refundable. Paws already spent on digital services are not refundable under the waiver described above.

Paws Bought in the Mobile App: the payment for Paws is taken and settled by the store (Apple or Google), so requests for a refund or withdrawal from the purchase go to the store where they were bought (Apple: reportaproblem.apple.com, Google Play: order history in the Google Play app), which handles them under its own rules. If the store refunds the payment, the matching number of Paws is deducted from the Account balance (the balance may temporarily go below zero - until it is topped up, Paws cannot be spent). This does not affect your rights against the Service Provider for non-conformity of the service (section 7).

Failed Service: if a service ordered with Paws is not delivered (e.g. a pet is not created for technical reasons), the Paws return to the balance automatically, without a complaint.

7. Complaints and Statutory Warranty

The Service Provider is liable to Consumers for the conformity of digital services and digital content with the contract under EU Directives 2019/770 and 2019/771 and applicable national consumer protection laws.

Complaints regarding service operation, payments or digital generations may be submitted:

• By email to our dedicated address: kontakt@yourpet.pl.
• Through the contact form.

Please include the account email, a description of the issue, and the requested remedy. We will respond within 14 days of receipt.

Consumers may also use out-of-court complaint and redress procedures, e.g. free help from a municipal or district consumer ombudsman (rzecznik konsumentów) or mediation by the regional Trade Inspection (Inspekcja Handlowa). Details are provided by the Polish Office of Competition and Consumer Protection (UOKiK): prawakonsumenta.uokik.gov.pl.

8. Artificial Intelligence (EU AI Act) and Intellectual Property

EU AI Act Compliance (Regulation (EU) 2024/1689 Art. 50): Notice is hereby given that pet artwork, images, animations and voiceovers are generated using generative artificial intelligence systems. Visual outputs are stylized 2D artistic interpretations and do not represent photorealistic replicas.

Input Content Rights: By uploading a pet photo, you confirm that you own the necessary copyright or have permission, and that the photo does not infringe third-party rights. Uploading pictures of human individuals, particularly children, or unlawful/offensive content is strictly prohibited.

You grant the Service Provider a non-exclusive, royalty-free licence to process the uploaded photo solely for generating the in-game pet assets. Uploaded private pet photos are not used to train public AI foundation models.

9. Content Safety and Moderation (DSA)

To safeguard all users – including children – posting unlawful, harmful or offensive content is strictly forbidden.

Pursuant to the EU Digital Services Act (DSA), our single point of contact for users and authorities is: kontakt@yourpet.pl.

We employ automated pre-generation safety gates and handle user reports. Breaches of these terms may result in blocking generations, suspending the account or removing content with notice to the user.

10. Contract Termination and Account Deletion

The electronic services agreement is concluded for an indefinite period. You can terminate it at any time by deleting the Account: in the mobile app (My panel → Account settings → "Delete account", after an adult confirms - the Account and data are deleted at once) or by requesting deletion from the email address linked to the Account - through the contact form (the "Delete account" shortcut in the website panel leads to that form) or by email; we carry such a request out and confirm once it is done.

Unspent Paws are lost when the Account is deleted. If you want a refund of Paws bought on the website (section 6), ask for it before deleting the Account.

Account deletion results in the permanent removal of your personal data and virtual pets in accordance with GDPR (except for records required by statutory tax and accounting laws).

11. Amendments, Severability and Governing Law

We may update these Terms for valid reasons (e.g., changes in law, new features or payment options). Users will be notified at least 14 days in advance in the app or by email.

Severability: If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.

Governing Law: These Terms are governed by the laws of the Republic of Poland. This choice of law does not deprive Consumers of the protection afforded to them by mandatory provisions of the law of their country of habitual residence (pursuant to Regulation (EC) No 593/2008 – Rome I).